Franchise operator Luxottica Franchising Australia which trades as eyewear retailers OPSM and Laubman & Pank, has paid a penalty of $19,800 after the ACCC issued it with an infringement notice.

Luxottica allegedly breached the Franchising Code of Conduct by failing to maintain an up-to-date profile on the Franchise Disclosure Register. The register provides prospective franchise buyers, existing franchisees and professional advisers information about franchise systems.

"It is important that interested businesses and individuals can access clear and reliable information about a franchise so they can make informed business decisions, including whether they should enter into a franchise agreement with a franchisor," ACCC Deputy Chair Mick Keogh said.

"Failure to update the register compromises transparency and may mislead prospective franchisees, so all franchisors should be aware of their obligations to comply with the Code and update their profiles annually with accurate information."

"The ACCC will continue to examine the register for potential failures by franchisors to meet their obligations under the Code and take enforcement action where appropriate," Mr Keogh said.

Luxottica acknowledged it had failed to update its register by May 2025 as required.

"We are pleased Luxottica is now compliant and has reviewed its internal processes to avoid future oversight," Mr Keogh said.

Background

Luxottica is a subsidiary of EssilorLuxottica. It manages Australian franchise operations, including eyewear retail brands OPSM and Laubman & Pank.

Luxottica has 21 franchisees and 387 franchisor-owned or operated units.

In September 2018, Luxottica provided a commitment to the ACCC to be more transparent about the structure and operation of its franchise system to franchisees, after an ACCC investigation found Luxottica's marketing fund financial statement and disclosure document were unlikely to comply with the Franchising Code of Conduct. Note to editors

The Franchise Disclosure Register is a free online platform which includes information such as the franchise system's size and distribution, setup costs and ongoing payments and contact details.

In October 2025, the ACCC became responsible for administering the register as well as enforcing it. Previously, the register was administered by Treasury, and enforced by the ACCC.

The ACCC is responsible for regulating industry codes that are prescribed under the Competition and ConsumerAct, including the Franchising Code of Conduct. The Franchising Code of Conduct is a mandatory national code that regulates the conduct of franchising participants towards each other.

The ACCC can issue an infringement notice when it has reasonable grounds to believe a person or business has contravened certain provisions of an industry code.

A person or business is not regarded as having contravened the provision of the industry code merely by paying the penalty specified in an infringement notice.